A message from ICBC to OT Service Providers:
In 2016, we launched a new process to streamline the way our
service providers submit their invoices. We have taken a phased-in
approach to enroll providers, and we’re now ready to include Occupational
Therapists. Effective immediately, please submit all invoices to
our new centralized mailbox: invoices@icbc.com.
When
emailing your invoices, please take note of the following guidelines:
- Only
invoices are to be submitted to invoices@icbc.com.
Do not send reconciliation lists or reports.
- Individual
invoices must be separate PDFs, with up to 20 invoices attached per email.
Do not send one PDF document containing multiple invoices.
- Do
not include multi-disciplinary providers on the same invoice, only OT
services.
- Include
the claim number/customer name in the file name of each invoice
attachment.
- Do
not send invoices previously submitted to ICBC. Duplicate invoices will
cause processing delays.
- These
guidelines apply to both the new double-alpha files and older single-alpha
claims.
The file handler will continue to be the first point of
contact for payment enquiries.
Work continues on setting up secured tunnels to allow OTs to
submit their reports to a centralized mailbox at ICBC. If you haven’t
already sent in your email address, and the name of one IT contact per
organization who manages your email security, please submit to occupational.therapists@icbc.com
to ensure your firm is included. We’ll notify you when we are ready to
launch the tunnels, but until then, please continue sending your reports
directly to the file handler.
If you have any questions about these changes, please don’t
hesitate to email or call Lisa Carter at 604-982-4256.
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